Snatfits Refund Policy

Effective Date: 06/09/2024

At Snatfits, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our Refund Policy to understand your options for returns and refunds.

1. Eligibility for Returns

a. Time Frame:

• You have 30 days from the date of purchase to return items for a refund or exchange. After 30 days, unfortunately, we cannot offer a refund or exchange.

b. Condition of Items:

• To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. The item must also be in its original packaging, with all tags and labels attached.

c. Non-Returnable Items:

• Certain items are non-returnable, including:
  • Sale items or items marked as "Final Sale."
  • Undergarments and swimwear due to hygiene reasons.
  • Gift cards.

2. Return Process

a. In-Store Returns:

• If you purchased an item in one of our stores, you may return it to any Snatfits location along with your receipt.

b. Online Returns:

• If you purchased an item online, please follow these steps for returning it:
  1. Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to initiate a return.
  2. Pack the item securely in its original packaging, including all tags and labels.
  3. Ship the package to the address provided by our customer service team. You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a defect or error on our part.

3. Refunds

a. Processing Time:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

b. Shipping Costs:

• Shipping costs are non-refundable, except in cases where the return is due to a defect or an error on our part.

4. Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at [Insert Email Address] or [Insert Phone Number]. Exchanges are subject to availability. If the item you want to exchange is no longer available, we will offer you a refund or store credit.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately at [Insert Email Address] or [Insert Phone Number]. We will provide instructions on how to return the item and offer a replacement or full refund, including shipping costs.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Snatfits
Email: snatfits@gmail.com
Phone: +1 (786) 449-6686

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This Refund Policy is designed to ensure a smooth and satisfactory experience for our customers. By making a purchase with Snatfits, you agree to the terms outlined in this policy.